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Klarna

PAY LATER WITH KLARNA

How it works.

BUY IT. LOVE IT. PAY FOR IT.

  •  30 days to pay with no interest or fees for the service

  •  Try your goods before paying

  •  Simple and safe

STEP 1

Enter your address details

STEP 2

Select ‘Pay later’ at checkout

STEP 3

Receive payment instructions from Klarna via email

STEP 4

Get your goods and pay when you’re happy!

SHOPPING WITH KLARNA

You can review your latest buys and settle your monthly statement at any time by logging in at www.klarna.com. If you need further assistance you can contact our customer care team for free, or use our online chat service.

PEACE OF MIND WITH KLARNA’S BUYER PROTECTION

You only pay for goods you receive. If you don't receive what you ordered, call our customer services and we’ll help resolve the issue.

CONTACT KLARNA

If you need further assistance you can contact Klarna’s customer care team for free, or use our online chat service.

Please find links below to Klarna's website where you can find more information on Pay later.

Click here for information regarding Pay later.

Click here for frequently asked questions or Klarna's Customer Service

Local number: 0203 0050 833

Freephone number: 0808 1893 333

 

About Klarna

Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘Smoooth’ adding value for both the consumer and merchant with our unique payment options and customer experiences.

With Klarna, customers only need to provide top-of-mind information to complete a purchase. At the core of Klarna’s services is Pay later, which lets you check out items in your own home before you pay.

Klarna was founded in 2005. In 2014 we joined forces with SOFORT and formed Klarna Group and in 2017 acquired BillPay. Today we have 1500 employees in 18 markets and lead the way for European alternative payments serving 60 million consumers and 70,000 merchants.

www.klarna.com

KLARNA FAQ'S

 

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

 

How does Pay later work?

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

 

Am I eligible for Pay later?

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

 

How can I increase my chances of being accepted for Pay later?

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability.

 

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

 

All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

 

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you

 

give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

 

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Chained And Able Ltd run credit searches against you that could impact your credit rating.

 

Why have I not been offered Pay later?

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

 

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

 

What happens if I cancel or return my order?

As soon as Chained And Able Ltd have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

 

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected. 

 

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. 

 

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

 

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Chained And Able Ltd . All transactions take place via connections secured with the latest industry standard security protocols.

 

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

 

Have you received my payment?

If you pay by card, Chained And Able Ltd will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com

 

What happens to my statement, when I've returned the goods?

Once Chained And Able Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. 

 

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Chained And Able Ltd to check on delivery. You can also contact Klarna’s Customer Serviceso that we can postpone the due date on your payment.

 

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

 

I have asked for a refund. How will I be refunded? 

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

 

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

 

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.