DELIVERY OPTIONS

 

ROYAL MAIL

NEXT DAY DELIVERY ( BEFORE 1PM NEXT WORKING DAY - NOT INCLUDING BANK HOLIDAYS)

MUST ORDER BEFORE 12noon

Order Monday before 12 - Delivery Tuesday before 1

Order Tuesday before 12 - Delivery Wednesday before 1 

Order Wednesday before 12 - Delivery Thursday before 1

Order Thursday before 12 - Delivery Friday before 1

Order Friday before 12 - Delivery Monday before 1

Order Saturday and Sunday - Delivery Tuesday before 1 

 

Standard Delivery (UK) - FREE

Standard Delivery within 2-5 working days within England, Wales or Scotland, between 7.30am and 6pm.

 

Europe - £8

For countries inside the European Union. 7-10 working days delivery service.

 

Rest Of World - £8

For all countries outside the European Union. 10-15 day delivery service.

 

Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT.

 

Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.

 

Delivery problems

If you experience any problems with a delivery, please contact us by email to info@chainedandable.com or through our website at http://www.chainedandable.com. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery.

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • You provided the wrong address for delivery.

  • There is a mistake in the address for delivery that was provided.

  • The address for delivery is not reasonably accessible.

  • The address for delivery cannot safely be accessed.

 

Returns/Cancellation

Consumer Contracts (Information, Cancellation & Additional Charges) Regulations

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:

  • Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.

  • Goods made to the customers specification or are clearly personalised.

  • Goods which are liable to deteriorate or expire rapidly.

  • Goods that becomes mixed inseparably (according to their nature) with other items after delivery.

To cancel, email customer services on  info@chainedandable.com or write to us at Chained And Able Returns, Sunridge, Newton by the Sea, Alnwick, Northumberland NE66 3EA.  You will be responsible for paying postage costs associated with returns under this policy

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

Please take reasonable care of the goods, as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

If you have an Internet order query, please email info@chainedandable.com

 

Introduction

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to all our customers world wide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

 

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product

  • The returned product is unused, in its original packaging, with any labels still attached,

  • and otherwise in a condition enabling us to sell the product as new

  • You comply with the returns procedure set out below; and

  • None of the exclusions set out below apply.

 

Sale items

Please note any items purchased from our sale may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.

Refunds will not be given for any sale items.

 

Returns procedure

Any returns please print a copy of your original order and write on the copy if you would like an exchange or full refund and send back to the below address: 

Chained & Able Returns
Sunridge
Newton By The Sea
Alnwick
Northumberland
NE66 3EA

 
You will be responsible for paying postage costs associated with returns under this policy.

 

Exclusions

The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.

 

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the item is deemed faulty.

 

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product

If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.